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The European Business Review empowering communication globally

MAY - JUNE 2016

Managing Customer Satisfaction Better, p54

Innovation Building the Everything Store: Amazon’s Cycles of Creativity and Circles of Destruction Sean Culey

Technology Where do you Begin with your (Big) Data Initiative? Joe Peppard

Crowdfunding The Secret Life of Crowdfunding Adam J. Bock and Denis Frydrych

Leadership Design Your Life: Leveraging Design Thinking For Better Executive Health Steven MacGregor

Why Focus Matters to Your Leadership: Understanding Huawei’s Business Strategy David De Cremer and Jess Zhang

Talent The Missing Puzzle Piece? How Action Learning Can Help Solve the Dual Challenge of Talent Development and Talent Sourcing Alex Makarevich, Christian Acosta-Flamma and Simon L. Dolan

Marketing Managing Customer Satisfaction Better Johannes Habel

Family Business Mastering Innovation in Family Firms: How to Resolve the Ability vs. Willingness Paradox Alfredo De Massis and Federico Frattini

M&A Managing People in Mergers and Acquisitions Part 2: Integration and Survival Guido Stein and Marta Cuadrado

Supply Chain Leveraging Collaborations to Create Shared Value Hervé Legenvre, Francois Bacalou, and Hugues Schmitz

Entrepreneurship Entrepreneurial Risks and the Joys that Come with Them Myra Strober

The Odds of Successful Entrepreneurship: How to Overcome the Holy Grail Syndrome Tijs Besieux

Transformation The Key Levers for Sales Transformation Success Warren Shiver and Michael Perla

Production & Design: Angela Lamcaster, Cathryn Trinidad Print Strategy: Stefan Newhart Production Accounts: Lynn Moses Editors: Elenora Elroy, David Lean Managing Editor Europe & Americas: Yetunde Olupitan Group Managing Editor: Jane Liu Editor in Chief: The European Business Review Publishing Oscar Daniel READERS PLEASE NOTE: The views expressed in articles are the authors' and not necessarily those of The European Business Review. Authors may have consulting or other business relationships with the companies they discuss. The European Business Review: 3 - 7 Sunnyhill Road, London SW16 2UG, Tel +44 (0)20 3598 5088, Fax +44 (0)20 7000 1252, info@europeanbusinessreview.com, www.europeanbusinessreview.com No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without written permission. Copyright © 2016 EBR Media Ltd. All rights reserved. ISSN 1754-5501

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